Shipping plays an important role in creating a positive buying experience on Rwaj. Sellers are responsible for preparing orders accurately and shipping them within 2 days, while buyers are generally responsible for shipping costs during checkout.
This guide explains seller shipping responsibilities and best practices for fulfilling orders on Rwaj.
Where Rwaj Shipping Is Available
Currently, Rwaj supports shipping within:
- Saudi Arabia
- United Arab Emirates (UAE)
- Bahrain
Sellers should ensure they can fulfill and ship orders within the regions supported by the platform.
Seller Shipping Responsibilities
After a sale is completed, sellers are responsible for:
- Preparing the correct item for shipment
- Packaging items securely
- Shipping orders within the required timeframe
- Ensuring products match their listing descriptions
- Providing accurate shipping information when creating listings
Timely and accurate fulfillment helps maintain buyer trust and improves the overall marketplace experience.
Use Accurate Shipping Information
When creating products, sellers should select the appropriate shipping profile and provide accurate shipping details.
This includes:
- Product weight
- Product category
- Package dimensions (if applicable)
- Packaging type (if applicable)
Accurate shipping information helps ensure shipping costs are calculated correctly during checkout.
Packaging Orders Properly
Before shipping an order:
- Verify that the correct item is being shipped.
- Use packaging that protects the item during transit.
- Secure fragile products appropriately.
- Include all accessories or components described in the listing.
Proper packaging helps reduce the risk of damage during delivery.
Shipping Orders on Time
Once an order is placed, sellers should prepare and ship it as soon as possible.
Late shipments may:
- Delay delivery to buyers
- Result in buyer complaints
- Affect the overall seller experience
Regularly monitoring incoming orders can help prevent shipping delays.
Bundled Orders
When multiple products are purchased together, orders may be bundled based on the shipping profiles assigned to those products.
If a maximum bundle size has been configured:
- Only products using the same shipping profile can be bundled together.
- Bundling will stop once the maximum item limit is reached.
Accurate shipping profiles help ensure bundled shipments are calculated correctly.
Tracking and Delivery
After an order has been shipped:
- Buyers can monitor the progress of their shipment through the platform.
- Sellers should be available to respond to shipping-related questions if needed.
- Any delivery issues should be addressed promptly to help provide a positive buyer experience.
Avoid Shipping Issues
To help prevent shipping problems:
- Use accurate product weights.
- Verify package information before publishing listings.
- Double-check shipping profiles before listing products.
- Ensure packaging is appropriate for the item being shipped.
Providing accurate shipping information helps avoid unexpected costs and delivery delays.
Tip for Sellers
Tip: Review your shipping profiles regularly to ensure weights, dimensions, and packaging information remain accurate. This can help improve shipping estimates and create a smoother experience for buyers.
Need More Help?
If you need assistance with shipping settings, shipping profiles, or order fulfillment, contact Rwaj Support through the Help Center.