This Seller Code of Conduct (“Code”) outlines the minimum standards of behavior and
operational integrity expected from all Sellers on the Rwaj Platform. It is designed to foster a
trustworthy and safe marketplace for all users. Failure to adhere to this Code may result in
penalties as outlined in Section 4.
This Code forms an integral part of, and is subject to, the Rwaj Platform Terms of Service. In the
event of any conflict, the Terms of Service shall prevail.
Professional Behavior
Sellers are expected to maintain the highest standards of professionalism in all interactions on
the Platform.
1) Respond to buyer inquiries and Platform communications within 24 hours.
2) Product listings must be accurate and not misleading in any manner.
3) No abusive, threatening, or offensive language toward buyers, support staff, or other
users.
4) Sellers must disclose any conflict of interest, such as partnerships or paid promotions,
where relevant.
5) Operate in accordance with all applicable laws, regulations, and Platform policies.
Product Authenticity
Rwaj maintains a strict policy on product authenticity to ensure buyer trust and legal
compliance.
1) All products listed for sale must be authentic and lawfully acquired. Sellers must provide
proof of authenticity (e.g., invoices, certificates) upon request.
2) The sale of counterfeit items is strictly prohibited and may result in immediate account
suspension or legal referral.
3) The sale of replicas is strictly prohibited except where expressly permitted by applicable
law.
Buyer Communication
Maintaining respectful and transparent communication with buyers is critical to the integrity of
the Platform.
1) All communication must be professional, non-discriminatory, and free of hate speech or
offensive language.
2) Sellers must honor return and refund policies as stated in their listings and in
compliance with Platform rules.
3) In case of disputes, Sellers must cooperate in good faith with Rwaj’s dispute resolution
process, including providing timely documentation when requested.
Prohibited Conduct & Penalties
The following actions are strictly prohibited and subject to penalties ranging from warnings to
permanent account suspension:
1) Engaging in transactions outside the Platform or encouraging buyers to do so to avoid
commission fees.
2) Placing fake or malicious orders with the intent of blocking a competitor’s inventory or
harming their ratings.
3) Posting false claims about products, other sellers, or the Platform.
4) Uploading malware, spamming users, or misusing any Platform features.
5) Livestreaming or publishing prohibited content, including but not limited to unapproved
giveaways, misleading marketing, or explicit materials.
6) Engaging in transactions outside the Platform or encouraging buyers to do so to avoid
commission fees.
7) Offering discounts, free items, or other benefits in exchange for positive reviews or
ratings.
8) Engaging in any form of abuse toward Rwaj customers, employees, or other sellers,
including verbal, written, or physical abuse.
9) Sending offensive, inappropriate, or threatening messages to buyers, sellers, or Rwaj
staff.
10) Conspiring with customers or other sellers to exploit platform offers, promotions, or
policies dishonestly.
11) Manipulating ratings or reviews, whether by self-rating, incentivizing others, or lowering
competitors’ ratings.
12) Engaging in activities related to money laundering or other financial crimes.
13) Intentionally delaying shipments, refusing to fulfill valid orders, or sending incorrect
items.
14) Attempting to bypass or interfere with Rwaj’s official fulfillment, logistics, or payment
processes.
15) Submitting false disputes, complaints, or documents to mislead or defraud Rwaj.
Penalties may include:
- Formal warnings
- Reduction in platform visibility
- Temporary suspension of listings or account
- Permanent removal from the Rwaj Platform.
- Reporting You to authorities
- Initiating legal procedure
- Monetary fines or additional commissions
- Imposing a minimum financial penalty of SAR 2,000, in addition to any other applicable
penalties, which may include the recovery of related costs such as legal fees, customer
refunds, and other associated expenses.
Acknowledgment
By registering as a Seller on the Rwaj Platform, you agree to adhere to this Code of Conduct and
understand that your compliance will be actively monitored. Rwaj reserves the right to amend
this Code at any time, with notice provided through the Platform.