At Rwaj, your safety is our priority. While our Trust & Safety team works hard to detect and prevent scams, it’s important to recognize and avoid suspicious behavior to protect yourself and your information.
Common Scam Tactics
Scammers may attempt to trick you through emails, text messages, or in-app DMs. Their goal is often to steal personal or financial information such as passwords, account numbers, or payment details. Some may even attempt to borrow money for fraudulent purposes.
Here are common scams to watch out for:
Impersonation Scams
Scammers may pretend to be representatives of Rwaj.
They may send suspicious DMs or emails claiming to be from Rwaj.
Important to know:
All official Rwaj emails come from the Rwaj.co domain.
Rwaj will never ask for your payment details via email.
Fake Buyer/Seller Scams
A scammer may pose as a buyer or seller and claim that “Rwaj contacted them” asking you to take action (e.g., update payment settings).
They may pressure you to share account or payment details.
Important to know:
If action is needed on your account, Rwaj will contact you directly, not through another user.
Never share or update payment information at the request of another user.
Giveaway Scams
A scammer may DM you saying you’ve “won” a free item but ask you to pay shipping fees, customs, or other costs.
Important to know:
Be cautious when someone asks for advance fees for a prize or giveaway.
Never share personal or banking information with anyone over DM.
What to Do If You Receive Suspicious Messages
Do not click on suspicious links or provide personal/financial information.
If you receive a scam email, report it as spam and disregard it.
If you receive a suspicious DM within Rwaj, report the user in the app immediately.
✅ Tip: Stay alert and always double-check the source of any communication. When in doubt, reach out to Rwaj support for confirmation.