At Rwaj, your safety and trust are our top priority. That’s why we offer Buyer Protection to ensure you receive the items you ordered, or your money back.
When You’re Eligible for a Refund
You may qualify for a refund under the following circumstances:
- Incomplete or Incorrect Items: One or more items are missing or incorrect.
- Item Not as Described or Inauthentic: The item is damaged, expired, defective, counterfeit, fake, or does not match the condition described.
- Package Not Received: Items are lost or delayed in transit, not shipped, misdelivered, or not received even after being marked “delivered” by the carrier.
How Buyer Protection Works
- Payment is not issued to the seller until the item is delivered.
- After delivery, you have a 3-day window to report any issues with your order.
- Once this period passes, the payment will automatically be released to the seller.
Returns and Refunds
- Rwaj may require you to return the item before receiving a refund.
- If a return is needed, the item must be in the same condition as received.
- Example: Opening a product or removing tags may disqualify your order from being refunded or could reduce the refund amount.
- Example: Opening a product or removing tags may disqualify your order from being refunded or could reduce the refund amount.
✅ Tip: Always inspect your items upon delivery and report any issues within 3 days to ensure you’re covered by Buyer Protection.